退款政策

Refund/Exchange Policy:

We strive for great customer service and high quality products, so we offer a Satisfaction Guarantee Refund/Exchange within 15-days from the date you RECEIVE your product(s). If your product(s) isn't right please let us know immediately, and we will either make it right with a replacement, or issue a refund onto the payment method you paid with. However, a photo of the product, and a reason why you are not satisfied is required.

All USA made or imported products shipped from USA to USA are available for exchange, unless they are custom made. If your item is custom made there must be a flaw in the product before an exchange is available. Our customers will NEVER be required to return/exchange anything at their own expense; a prepaid shipping label will be provided to the customer once approved for a return.

We DO NOT return/exchange products shipped from outside the USA, so if there is something wrong with your internationally sent product, a refund will be issued, without a return/exchange. However, a photo of the product, and a reason why you are not satisfied is required.

 

NOTE: Our products and/or clothing should ALL be made with high quality materials, and be as the photos show. ALL clothing should be True to Size Fit of what you would normally wear, or be as the description claims. If you find a discrepancy in the product quality, photo, or fitting, please email us at: info@purfectchoicepetsplus.com, thank you.

 

Our delivery time is 3-10 Business Days (USA/Imported products shipped USA to USA); however, due to unexpected international shipping issues, please expect longer than usual shipping and delivery times of 8-21 Business Days for (International to USA shipped products).

 

NOTE: We have a shipment tracker, so we are notified when an order has been delivered to the address on file. Due to some recent fraudulent activity, if for any reason we are notified by a customer that they did not receive the product at the address on file, we will investigate this before issuing refunds, or shipping more product. Thank you for understanding!

If you have questions or concerns please contact us at: info@purfectchoicepetsplus.com