We strive to offer superb customer service and high quality products! We offer a Satisfaction Guarantee or Refund/Replacement within 15-days from the date you RECEIVE your product(s), so if your product(s) isn't right please let us know immediately, and we will either make it right by sending a replacement, or issue you a refund back onto the payment method you paid with. However, in order for us to get reimbursed from our suppliers for refunds given to our customers, we will require a photo of the product, along with the reason why you are not satisfied.
All USA made or imported products shipped within the USA are available for returns/exchange, unless they are custom made. If they are custom made there must be a flaw in the product before returns/exchanges are available. Your satisfaction is always guaranteed, so refund or return/exchange/refund is available if product doesn't fit, or is flawed. We will just need a photo of the product, and a reason why you are not satisfied.
We DO NOT return/exchange anything internationally, so if there is something wrong with your internationally sent product, a refund will be issued, without a return/exchange. We will just need a photo of the product, and a reason why you are not satisfied.
NOTE: We spend an enormous amount of time on product research, so our products and clothing should ALL be made with high quality materials, and be as the photos show. ALL clothing should be True to Size Fit of what you would normally wear. If you find a discrepancy in the product quality, photo, or fitting, please email us at: firstname.lastname@example.org, so we can contact our supplier, and/or update our listing, thank you.
Our delivery time is normally 3-10 Business Days (USA/Imported products shipped within the USA), or 15-30 Business Days (Internationally sent products); however, shipping and delivery issues can but unusually happen; so if you do not receive your order within 30 Business Days we will issue you a full refund and you can keep the product when you do receive it.
NOTE: We have a shipment tracker, so we're notified when an order has been delivered to the address on file. Due to some recent fraudulent activity, if for any reason we are notified by a customer that they did not receive the product at the address on file, we will investigate this before issuing refunds, or shipping more product. Thank you for understanding!
If you have questions or concerns please contact us at: email@example.com